Welcome to Gilbert Road Medical Group
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours
and how to register
, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Coronavirus update – November 2020
With the onset and now living with the COVID19 Pandemic, the way we offer and provide services from general practice is very different to what you were used to. We have had to adapt and change for your safety. With this is mind, we cannot see the same number of patients in the surgery or have them waiting in areas due to infection control. We have introduced different systems to allow patients to access the right person to deal with their enquiry. These systems are:
• E- Consult
This allows you access at any time to submit a form and can help signpost you to the correct avenue for assistance whether this is self help or clinical assistance. When this is submitted, it is reviewed and followed up by one of the practice team – allowing you access to the right person at the right time. These forms have been created with a lot of clinical input so that an informed decision can be made to assist you. E-Consult can also be used to support and manage patients with long term conditions.
• Telephone & Video appointments
Your phone call will be answered by a Receptionist who will ask some questions to allow them to direct you to the right person and then offer you a telephone or video appointment with them. All our receptionists work under strict confidentiality and giving them information allows the clinician to make a good informed decision around how best to treat you.
This may be someone in the practice, the acute care team or nurse or it could be someone external such as the Dentist, Optician or Community Pharmacy as they may be the most appropriate place for you to seek assistance.
• Face To Face Appointments
There will still be occasions when the health professional may require to examine you and then a short face to face appointment will be arranged by them following a telephone or video consultation. This will be arranged at a time when social distancing can be adhered to and when there is minimal amount of patients attending at any one time.
For further information on Coronavirus please click on the link: https://www.nhsinform.scot
For information on Health Care Services please click on the link: https://www.nhsinform.scot/campaigns/your-community-health-care-services
If you have been asked by a clinician to video call them, please click on the link and follow the instructions at: https://nhsattend.vc/nhsg/GilbertRdMG
(Site updated 26/08/2020)